Samuel Ryan Andrew Simonds
Technical Support EngineerFull Stack Developer
Professional
Reliable
Customer focused
Technical support engineer and full stack developer with hands-on production builds and a strong customer-facing technical background. I ship clean systems, document well, and troubleshoot across the stack.
Resume
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Accomplishments
Sold over $250,000 in revenue to business and individual clients as an Apple Specialist.
Partnered with several internal teams at Apple to fundamentally improve how accessibility is presented across demo iPhones, Macs, and other devices in Apple Stores worldwide.
Became a Technical Expert at Apple, a senior technician role, by implementing accessibility-focused repair workflows that expanded opportunities for internal candidates with disabilities.
Designed and implemented hardware configuration software at eCatholic that pings product IPs and works directly with each device's web interface, turning a complex 30-minute technical process into a simple, accessible 10-minute workflow.
Designed and built, end to end, a support repository platform at eCatholic that centralized all of the support team's operations tools in one place.
Reached the top three in support ticket volume at eCatholic while maintaining an average 95% customer satisfaction rating.